Grifols Shared Services North America, Inc Donor Services Representative in Dickson City, Pennsylvania
Donor Services Representative
Dickson City Plasma Center - Dickson City, PA
Provide Donor Services and support by maintaining an exceptional level of professionalism and customer service. This may include greeting donors and visitors that enter the center. Ensure new donors possess the correct documents in order to complete the registration process and receive the appropriate health teaching bulletins; manage customer flow by providing information to donors and directing them to sign in on the eQue consoles and / or proceed to their respective waiting areas. Coordinate internal and external donor recruitment efforts including use of Social Media and maintain efficient donor flow within the center to minimize thru put times.
High school degree and experience in management and / or marketing.
Supervisory experience and 2 years customer service experience is preferred.
Other Essential Knowledge:
Must be customer service-oriented with mature interpersonal skills. Must be flexible and possess the ability to work on several tasks at the same time. Must be creative, friendly and outgoing with strong communication skills. Have the ability to think outside the box.